Since each shop on Craftihood is a seperate individual seller, Craftihood is not directly involved in transactions between individual buyers and sellers. Please look at the seperate sections below to see which applies to you.
Policy for Buyers
As a buyer, it is your responsibility to familiarize yourself with the individial shops' return and exchange policies. If you need further information from the shop or us, please get in touch with them via the 'ask a question' button on the shop page or contact us at firstname.lastname@example.org and we would try and resolve any issues to the best of our ability.
Policy for Sellers
As a seller, it is your responsibility to state your return and exchange policies. They should cover atleast the following:
- If you accept returns
- Who will pay the cost of shipping the item back and forth